Clinic Manager Job – Ardmore, OK

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Xpress Wellness offers a great working environment with state-of-the art urgent care facilities, attractive work schedules, competitive wages and incentives, comprehensive insurance benefits including medical, dental, life, vision and disability. Xpress Wellness offers a 401k retirement plan with generous company match. Helping people get better is our business so taking care of our people is critical to our success.

Overall Responsibility:
The Clinic Manager manages all aspects of clinical operations for assigned clinic(s). Responsible for overall employee performance, staffing and front office activities, including reception area, distribution and review of mail, large purchasing requests, inventory control, and facility management. Also, responsible for directing and coordinating office services and related activities, including developing and supervising programs for the maximum utilization of services and equipment. Implementing policies and procedures and ensure UCA compliance is current at all assigned clinics. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Key Tasks and Responsibilities:
  • Participates in clinic management discussions with the CEO, COO, Area Operations Manager and provider partners.
  • Ensures that new hires are oriented and have successfully completed all new hire training.
  • Provides constructive feedback to employees as needed. Participates in the disciplinary action of employees as needed.
  • Participates in the interviewing and hiring process. Ensures that lab policies and procedures are being observed and makes corrective action when issues arise.
  • Oversees ordering for medical and office equipment in the clinic.
  • Creates local marketing plans and coordinates marketing events with clinic and corporate team.
  • Ensures that deposits are taken to the bank at least twice a week.
  • Reviews financial reports with management and assists in improving clinic financials.
  • Ensures that clinic is staffed appropriately by publishing schedule for the front and back office, overseeing call ins, and covering shifts when unable to find coverage for patient liaisons or patient care specialists.
  • Submits invoices to COO weekly for processing.
  • Handles patient complaints and involves appropriate management team members when appropriate. Conducts staff meetings when appropriate.
  • Maintains current PSS and non-provider clinical competencies in order to monitor and evaluate the quality of care being offered in clinical sites.
  • Ensures adequate staffing for clinical team. This may require covering shifts as needed in order to ensure appropriate coverage is available.
  • Other Duties as assigned. This is a safety sensitive position.
Skills and Attributes:
  • Good planning and organizational skills.
  • Well-developed interpersonal and communication skills.
  • Previous training in HIPAA, bloodborne pathogens, COR and emergency procedures.
  • Proficient and able to train others in common computer programs, such as Microsoft Office, Internet and Email.
  • Superior customer service skills to handle escalated issues.
  • Ability to lift approximately 15-20 lbs.
  • Must have a valid drivers license.

Education/Experience:
  • Bachelor’s degree or equivalent experience.
  • At least 1 year of previous experience in supervisory or management position.
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